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Touch Pro Video Review For those who prefer seeing to merely reading, we've got a 7 minute video review of the HTC Touch Pro for Sprint here:
Unlike many WinMo touch screen phones, the Touch Pro's display is viewable outdoors in sunlight, though it does fade somewhat. The phone runs HTC's TouchFLO 3D user interface, an attractive and functional skin over Windows Mobile's tiredness. It's actually more than a skin: HTC wrote several applications to replace or re-vamp existing Windows Mobile applications. For traditionalists who prefer standard Windows Mobile or a 3rd party home screen enhancement, you can turn off TouchFLO 3D. Given the heavy lifting that TouchFLO 3D requires, the Touch Pro on Sprint is surprisingly responsive and is faster than our US unlocked 3G Touch Diamond and the overseas GSM Touch Pro. The interface isn't as fast as the iPhone or T-Mobile G1, but it's good by Windows Mobile standards. The Touch Pro's build quality is good, with generally well-finished, tight fitting components. Some of the first batch out of Best Buy had an overly-large gap between the sliding halves, but ones on the market now have a good fit.
The 5 row keyboard is roomy and a pleasure to use. The keys are very lightly domed and have a non-skid surface that has the right balance (not too grippy, not too slippy). There are no Windows softkeys embedded into the hardware keyboard, so you'll use the on-screen ones. Surprisingly there are no Windows Start menu or OK keys (unfortunate). There are Fn shortcuts to launch the Opera web browser, Comm Manager and to switch to T9. Dedicated numbers populate the top row, and they double as symbol/punctuation keys with a press of the Fn key. You can double press the Fn or shift key to turn on symbol or num lock and tiny LED lights above the top row of keys remind you these are on. The Touch Pro wakes up when you slide out the keyboard and the keyboard backlighting turns on (pressing a key also turns on backlighting). The keys are backlit in white and have good contrast with the black background.
Phone, Data and Reception The Sprint HTC Touch Pro is a dual band digital CDMA phone with EVDO rev. A for fast data and fallback to 1x. It's locked to Sprint's network and does not have a GSM SIM card slot for global roaming. There's been some talk on the Net about the first batch out the door having earpiece issues such as muffled volume and blown-sounding speakers. We have a retail Touch Pro and a review unit from Sprint, both with the same first day of manufacture build date. The retail unit's earpiece volume is good and incoming audio is quite clear, though it crackles just a bit at max and near max volumes. This isn't a problem when using the speakerphone (loud and clear) or a Bluetooth headset. The Sprint review unit has distorted audio and lower volume-- go figure. Whatever the issue is or was, we'll assume that HTC and Sprint will work it out. Outgoing audio is superb, and our land line call recipients commented on how great we sounded.
The back cover removed to reveal the battery and microSD card slot. Bluetooth call quality is good with mono headsets. We tested the phone with the Plantronics Discovery 925 and the original Jawbone: both were loud and clear for incoming and outgoing voice with good range by these headsets' standards. The included wired headset is extremely loud, and is quite loud even on the lowest setting. Data is a pleasure thanks to Sprint's EVDO Rev. A network. Web pages load quickly using the included Opera 9.5; in fact even more quickly than they do on the US 3G GSM Touch Diamond on AT&T. We averaged 800kbps on DSL Reports' mobile speed test when testing with Internet Explorer mobile and had no trouble streaming video with 50% signal using the YouTube mobile player included with the Touch Pro. Multimedia For a business-oriented smartphone, the Touch Pro has a strong dose of multimedia goodness. From Sprint TV to YouTube to strong playback of locally stored video content, there's enough to keep you busy on the commute or wherever else you'd like to kill time. Sprint TV plays in near full screen depending on the channel and content (some are 4:3 aspect ratio and have black side bars, for example) and playback is handled directly in the Sprint TV player rather than being handed off to Windows Media Player mobile as is done with CV on AT&T WinMo phones. The Touch Pro does a good job of playing content, even at 1/3rd bars signal, and very good when the signal is above 50%. Videos don't look as sharp as they do on a lower resolution, smaller screened feature phone since they're likely streaming at QVGA or lower resolution and stretched to fit the Pro's VGA display. As with the Sprint Diamond, we noticed the "It's them or us!"phenomenon: we sometimes (but not always) got an on-screen message that Sprint TV must be the only multimedia application running-- and the other multimedia app must be quit before you can use Sprint TV (this means you, camera, youtube player and etc).
The Touch Pro did a good job with QVGA video encoded at a fairly high (by mobile standards) 650kbps, and it played VGA 500kbps WMVs smoothly. For music there's HTC's own music player, embedded in the Sprint Music tab. You can indeed purchase and download music from Sprint's online music store as well as play your own songs stored in internal memory or on a microSD card. The HTC player handles Windows Media, MP3 and AAC formats, while Windows Media Player mobile on the phone doesn't support AAC. We did encounter a bug in HTC's home screen music player (labeled Sprint Music) where the phone sometimes stopped displaying album thumbnails (only the current album cover shows), and at other times the flippable set of albums appeared, but flipping through them with the usual up/down finger gestures moved through songs of the current album rather than switching albums.
The GSM unlocked HTC Touch Diamond, the HTC Fuze for AT&T and the Touch Pro. Sound quality through the speaker is surprisingly good and it's excellent through a good set of Bluetooth stereo headphones. We tested the Pro with the Samsung SBH-500 over-the-ear headphones and sound was rich, loud and full.
GPS The Touch Pro has an integrated GPS with aGPS. It has the usual HTC QuickGPS application that downloads satellite data to speed up acquisition times. The phone comes with Sprint Navigation, powered by TeleNav and this service offers the usual turn-by-turn spoken and visual directions (moving map, text-based route summary and map summary). There's POIs so you can look for businesses nearby as well as addresses (entered on-screen or spoken by call-in number but no contacts lookup), traffic information and more. Our two phones got a fix quickly, even indoors near a window, and there was no lag when driving. Sprint Navigation is included with their various Everything plans, and otherwise costs $10/month. The included Windows Live Search works fine with the GPS as does Google Maps.
Battery Life Battery life isn't the Touch Pro's strong point. Feature-packed Windows Mobile Pro phones don't generally have very good battery life and the Touch Pro barely makes it through the day with moderate to heavy use. Very heavy users will either need to charge during the day or purchase a second battery. It lasts about 1.5 days with light to moderate use. Sprint TV drains the battery more quickly than any other activity. The battery meter reminds us of those gas gauges on 50s American cars: it drops quickly from full to 1/4, but that last quarter of a charge seems to last forever. Clearly, it could use a calibration tweak. Camera Like the HTC Diamond models on the market, the HTC Touch Pro has a 3.2 megapixel camera with autofocus lens. What's new is the flash, which was nowhere to be found on the Diamond. This LED flash helps when taking low light photos when the subject is close, but won't work for a wide angle bar shot in the near-dark. The camera's photos are sharp and detailed, and image quality has improved from the first GSM Diamond models. The camera oversharpens images, and we suggest turning down sharpening from the default +3 in advanced settings.
The camera can shoot video with audio in H.263, 3GPP2 and MPEG4 formats at 52 x 288, 176 x 144, 128 x 96 resolutions. You can send these via Sprint Picture Mail (download the Picture Mail application from the Sprint home page in the Opera browser). This app sends video and photos for viewing on Sprint's Picture Mail web site. It worked fine sending to other Sprint phones, but not when sending to AT&T phones (the message never arrived). Conclusion One of our favorite PDA and smartphones of 2008, the Touch Pro adds those things we missed on the Diamond: landscape display support everywhere and the QWERTY keyboard. It's a feature-rich phone with GPS, WiFi, fast EVDO Rev. A, Bluetooth with A2DP and a good autofocus camera. Beyond that, it's small, sexy and has a wonderful VGA touch screen. It's so far ahead of the Mogul in terms of look and UI, it's hard to the call the Touch Pro an update to the Mogul, but if you've got a Mogul the Touch Pro will likely impress unless you're dedicated to the old school Windows Mobile UI and hardware button controls. As to which you should pick, Diamond or Touch Pro, that depends on whether you want a hardware keyboard. They're both great phones. Pro: Fantastic VGA touch screen display. As always TouchFLO 3D is pure eye candy and makes using the phone with a finger much simpler. Great looks, compact size and solid build. GPS is quick and accurate, EVDO Rev. A makes data zip along and WiFi is there for those who don't want a data plan or aren't in EVDO coverage areas. Lots of memory and the versatility of the microSD card slot mean never having to say you've run out of space. Sprint TV and YouTube are great cures for boredom and perform well. In conjunction with a Sprint Everything plan, the phone offers a wealth of useful features and entertainment. Con: Battery life is poor. No hardware OK and Start Menu keys may make for a hard transition if you're a veteran Windows Mobile user.
Price: $399 ($299 after $100 rebate with selected plans like Simply Everything or a PDA data plan) with 2 year contract Web sites: www.sprint.com, www.htc.com
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